Further information

Practice Area

Complaints

Details of how complaints or comments may be made are displayed at the Surgery and can be viewed here. The first point of contact is the Reception Supervisor.

Suggestions

Suggestions from patients are welcome at any time – they should be made to the Reception Supervisor in the first instance.

Training Practice

As a training practice we may have medical students and GP registrars attached to the Practice. Patients will be made aware where the doctor is not a named performer of services under the terms of the contract.

Disabled Facilities

The surgery building has a ground floor entrance with a lift service to consulting rooms. A purpose-built disabled toilet is available.

Confidentiality

All patient-identifiable information will be kept in the strictest confidence and will not be given to unauthorised third parties.

The rules of the Data Protection Act are rigorously applied.

Working copies of all medical and administrative records are held on computer.

Information may be shared with authorised Practice Staff and other health agencies where this is necessary during the course of treatment.

Data may be processed so that patient services can be reviewed and improved.

Doctors visiting the practice for the purposes of examining the work of GP registrars and their trainers may be given access to medical records.

NHS 111

You can contact NHS 111 365 days a year, 24 hours a day on the free telephone number 111.

HaRD CCG

You can obtain information about services commissioned in the area by contacting Harrogate and Rural District (HaRD) CCG on 01423 799300.

NHS England  

NHS England are responsible for commissioning primary medical and dental services.  

Violent or Abusive Behaviour

The practice reserves the right to refuse to treat patients who are abusive or who offer violence. In such situations it is possible that the Police would be called and the patient would be removed from the Practice list.