Our Charter

Manston Surgery is a long established medical practice that is committed to preserve and enhance its good reputation for being a caring and innovative practice.

• Treat you with respect and courtesy at all times
• Provide you with advice and treatment in a timely manner
• Help you make decisions about your health by treating you as an equal
• Discuss what treatment is available and refer you on to other experts where necessary
• Act as your advocate and guide through health and social services
• Maintain confidentiality in what we discuss and the records we keep on your behalf
• Keep up to date with developments in health care by continuing to learn

In return we ask you to:

• Keep your appointment, or let us know as soon as possible if you can't
• Only use the out-of-hours services in an emergency
• Be nice to our staff! They do their best for you and respond very well to "please" and "thank you"
• Let us know if you have any suggestions or cause for complaint as soon as possible
• Let us know when we have done well