Item

Actions from September 2015 meeting:

1

Welcome and Introductions

The meeting was opened and the chair welcomed the group.

2

Expectations of PPG

JF explainedthat the purpose of the PPG was to develop a better communication between patients and the practice, exploring new facilities and services making the practice better for the benefit all patients. It was re-stated that the PPG was not a forum for discussing medical needs or concerns of individuals..

3

Keeping in touch

The group were happy to keep in touch via email. Reminders would be sent 4 weeks prior to the next meeting for agenda ideas to be submitted and to distribute copies of the minutes.

4

Agree last meetings minutes

The meeting agreed the previous meetings minutes were accurate. The chair confirmed that most actions were complete, those not complete were discussed and an update to those items is provided below:

• Item 2 Expectations-

1. Details of future PPG meetings were to be uploaded to the practice website, due to technical problems this has not been completed yet. The technical difficulties are soon to be resolved, at which point the relevant updates will be made – This item remains open.
2. More posters were to be displayed in care homes. Following the meeting it was deemed more appropriate to write to patients in care homes and the carers of such patients specifically rather than displaying a poster. Posters were displayed in local community centres. This Items is now closed.

• Item 3 New Surgery Update–

1. Following the meeting it was subsequently decided that Manston staff would not wear uniforms but would wear name badges. The badges are being worn and this item is now closed.
2. The new surgery will not be having extra hospital outpatient services however, the location will include a physiotherapist and a Dental Surgery on the ground floor. These services are independent of the Doctors surgery. This item is now closed.

• Item 5 Isolated Patients

1. – Lettersto isolated patents have been delayed until extra funding is received by the Crossgates& District Good Neighbours Scheme in order that they can respond to any increase in demand on their services from such patients. - This item remains open.

• Item 7 Scholes extra clinics

1. – The extra Health Care Assistants clinics requested by patents in Scholes have been scheduled and are due to start in October. – This item remains open.

5

Health Trainer

JF explained that she had beencontacted by a Health Trainer working for Health for all (Leeds) Ltd in partnership with the NHS and Leeds City Council. Her role is to work with GP practices offering one-to-one sessions to patients giving support and information to make lifestyle changes to improve their health. The main areas of focus are; diet, exercise, smoking and stress management. The group discussed if this would be a good service for the practice.. It was agreed that the group would like the Health Trainer to give a brief overview at the next PPG meetingto explain the services on offer with a view to delivering a future health promotion talk that would be available to all patients. JF to follow up on this matter.

6

Guest Speakers

The meeting agreed that it would be beneficial to the group if at future meetings a guest speaker could attend and speak on a specific topic. Guests could include a GP, Practice Nurse or other healthcare professional. JF asked the meeting if anyone knew anybody who may like to speak at future meetings on public health related subjects.

7

AOB

1.                                I.            AS asked if those patents who book online appointments have an advantage over those patients who book via traditional methods in terms of obtaining appointments sooner. SH assured AS and the meeting that online booking had no advantage over other booking methods in terms of priority.
2.                             II.            SG pointed out that the self check-in screen at the Scholes surgery had not been operating for a while and enquired if it was likely to be repaired. SH to investigate.
3.                          III.            CM was concerned that patients who do not attend the surgery very often would not be able to find out about new services, CM asked why email addresses were not collected for all patients to aid communication. JF & SH agreed to look into this matter.
4.                          IV.            RT asked if was possible to have some toys and magazines in the waiting room and if there was any provision for breastfeeding mothers. JF & SH to look into these issues.
5.                             V.            DP asked SH prior to the meeting to raise a question on his behalf as he was unable to attend on the day. DP asked how disabled wheelchair users make their presence known to staff in the event of the lift being out of order. SH explained that a there is a call button for this purpose and that she would check its precise location and if sufficient signage was in place.

8

Date of next meeting – 9^th January 2016 at 10:45 am